Home FAQs
About 4G
4G is the new wireless technology specifically designed to deliver high speed data. Data speed will depend on the network capacity of the provider. Our network typically has 4 to 6 times the capacity of any other 4G operator’s planned network, allowing us to deploy much higher capacity wireless services.
4G LTE (Long Term Evolution) wireless broadband offers higher data speeds because it uses the airwaves more efficiently. This means more users can access high-speed broadband at the same time.
4G is a wireless technology which can be used for mobile broadband, which we will be offering in the future, but it also provides a great alternative to fixed services for home and business broadband.
now broadband service
The 4G wireless network is new to the UK. now broadband has launched in some areas already and, as the network infrastructure is developed across the country, our service will continue to expand into other areas.
To find out whether you can benefit from now broadband in your area simply enter your postcode into our coverage checker.
now broadband offers download speeds of up to 40Mbps and upload speeds of up to 5Mbps. Use our coverage checker to find out what speeds you can expect in your area.
You need our high-speed 4G nowBox to receive the 4G signal. This will provide the WiFi for your whole home. However, if you already have a WiFi router that you would prefer to use, simply plug this in to the nowBox using the Ethernet cable provided.
You can connect any WiFi enabled device to your 4G nowBox.
All our packages offer the same speeds of up to 40Mbps download and 5Mbps upload on average, though sometimes they may be faster. Our Premium service prioritises traffic so that heavy users - gamers or those working from home, for example - can continue to benefit from the best speeds, even during peak times.
Sign-up and support
With our 14-day money-back guarantee you can try out the service first. If you are happy with the service then you can decide whether to cancel your existing contract.
Your monthly bill will be published in the ‘My account’ section of the website. You can choose whether payments are taken by direct debit or by recurring credit/debit card payments every month. When you order the service you will need to pay any relevant set-up fees and the first monthly payment in advance by credit or debit card.
Simply choose a date for delivery and we will send your nowBox and a SIM card to your preferred delivery address. Then all you have to do is to insert the SIM into the SIM Card Slot on the nowBox, plug it in and you’re ready to log in and start enjoying now broadband.
Just call our 24/7 helpline on 0345 165 0259. If we can’t resolve your problem first time around, an engineer will call you back within business hours.
You just need to give us a call on our 24/7 helpline on 0345 165 0259. Usernames cannot be changed online.
There is an option to reset the password at the login or you can call us on our 24/7 helpline on 0345 165 0259. Passwords can be changed online, if you can login.
Installation
No. With now broadband there’s no hanging around waiting for an engineer. Simply receive your nowBox, plug it in and you’re up-and-running.
We can deliver your nowBox in as little as three days. Select your preferred delivery date and address when placing your order and we’ll do the rest.
It can go anywhere you have power. We recommend placing it close to a window for the best signal and you may find it works better upstairs.
Your nowBox can be used anywhere in the coverage area where you have access to power. Check the coverage checker to see if your planned location is covered.
now broadband offers a 14-day money-back guarantee so you can try out the service first.
broadband is a service provided by UK Broadband Limited. Registered in England and Wales. Company Number 04713634.