Cookie Policy

1. What cookies are

Cookies are tiny data files that some websites place on your computer or other device when you visit.
They’re used on many websites, including on this one (the “Site”).

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you’ve made or preferences you’ve chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you’ve looked at previously to get an idea of the topics that may be of interest to you.

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.


2. Our policy on cookies

Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way the site works.

The types of activities we may use cookies for are to:

  • store details that help you to manage accounts and policies online, such as user login details
  • find out how people use the Site, such as how often they visit, which pages they go to, and which links they click on, so that we can improve it
  • help us to provide relevant information, such as details of products, services and other information that you may be interested in

Please see below for the list of cookies used on the Site.


3. Details on how we use cookies

Types of cookies used

We use two types of cookies on the Site:

  • Session cookies – these are cookies that are only stored while you are visiting the site
  • Persistent cookies – these are cookies that are stored until an expiry date set by the website or in your browser.

Cookies used for transactions and forms

Some of the pages on the Site contain transaction areas, such as forms, ordering areas and surveys.
These areas all need cookies to function.

We’ve listed the cookies that we use for these areas below.

From time to time, we may include short-term surveys, comparisons and other temporary features on the Site that could use cookies. If we do this, we’ll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.

Detailed information on the cookies used on the Site

We are committed to protecting your privacy and security and we ensure that we meet the new regulations on cookies in full.  The cookies that we use are as follows:

Full details of cookies used:

Name of cookie Type of cookie Expiry period Reason for use of cookie Level of privacy/tracking
_utma Persistent 2 years This cookie provides anonymous information to help us further improve the Site. Individual users are never identified. Creates a persistent ID to track visitors across multiple visits.
_utmb Session 30 mins from set/update This cookie provides anonymous information to help us further improve the Site. Individual users are never identified. This cookie tracks the pages a user visits within the Site.
_utmz Persistent 6 months from set/update This cookie provides anonymous information to help us further improve the Site. Individual users are never identified. This cookie stores the type of referral used by the visitor to reach the Site.
JSESSIONID Session based Unexpired This cookie is used to remember you during a session so the Site remembers your information as you move through the screens to make a purchase on the Site. It also remembers that you are signed in while you access MyAccount so you can move around the Site seamlessly. Only used to maintain session integrity.
ppdates Session based Unexpired This is an essential cookie used to store updated server information. Only used to maintain session integrity.
bconn Session based Unexpired This cookie is used to identify if a screen is awaiting a result back from the server, which is essential to making a purchase on the Site. Only used to maintain session integrity.


4. How to turn off cookies

You can turn off cookies in your browser settings. If you do turn them off, it’s important to remember that you may not be able to use all the functionality/services on the Site.

You can find out more about turning off cookies at the independent website allaboutcookies.org.


5. Further questions about our use of cookies

If you have any questions about specific cookies or our cookie policy, please email us at info@ukbroadband